Spun is unable to accept any returns of notions, needles, books, periodicals, or project bags unless the item is defective. We do not accept returns of clearance goods. We only accept returns of yarn if it is in pristine condition and if it is bagged. Spun will pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to any US address. Please note that there are restrictions on some products. Our shipping rates are as follows: $5 for orders totaling $0 to $25, $8 for orders totaling $25 to $75, and $11 for orders totaling $75 to $100. Orders over $100 ship free, and you may also choose Free Kerrytown Pickup or Free Curbside Pickup at checkout if you live locally. All totals are pre-tax.